Corrective services nsw complaints ombo. Including these details will help us process your request faster. Concerns about inmate health. General concerns. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) PROCEDURAL GUIDELINES . Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. Mr Watt has complained about a number of matters relating to his treatment in correctional centres administered by Corrective Services NSW (CSNSW) while he was SIRA is undertaking a workers compensation claims review of Corrective Services NSW, a division of the NSW Government Department of Communities and Justice. We cannot handle complaints about NSW Police. These calls are all free to inmates. You can contact us if you are worried about the health of a family member or friend in custody. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. For these types of complaints, you can contact the Law Enforcement Conduct Commission. Managing offenders in the community Community-based orders keyboard_arrow_right Corrective Services; or • a Corrective Services policy or procedure. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. Fact Sheet: Avenues for Inmate Inquiries and Complaints . Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . Learn more about the types of complaints we handle See full list on correctiveservices. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Who resolves complaints? Wherever possible, complaints are resolved at the local level. Find a Correctional Centre Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. or complaint to an external agency such as the NSW Ombudsman. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 (15 per cent) were categorised as medical issues. . If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. Feb 5, 2020 · The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Corrective Services NSW (CSNSW) is committed to providing a fair, harmonious and safe work environment that fosters positive and productive work relationships and where workplace concerns or grievances are addressed promptly, impartially, confidentially and in accordance with the principles of procedural fairness. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. You can follow this step-by-step guide on How to make a complaint. gov. nsw. Where a complaint includes allegations about criminal matters, such as theft or assault, it . An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. dcj. Corrective Services seeks to resolve Fact Sheet: Avenues for Inmate Inquiries and Complaints . Effective Complaint Handling, NSW Ombudsman, December 2010 . au Fact Sheet: Avenues for Inmate Inquiries and Complaints . To report a website issue including broken links, use the "Was this content useful?" buttons below. What can complaints be about? Anyone making a complaint is entitled to do so free from reprisal or victimisation. There are also preset numbers known as CADL (Common Auto Dial List) numbers. We listen and learn from the knowle Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. Can inmates make collect calls? or complaint to an external agency such as the NSW Ombudsman. 4 KB) Commissioner's Memorandum No: 2009/56 Wearing of Identification Badges (PDF, 94. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. Frequently Asked Questions; Employment Enq uiries; General Enquiries (email an inquiry into a number of complaints made by and on behalf of Mr Adam Watt against the State of New South Wales (Corrective Services NSW) and the Commonwealth of Australia. For complaints about Corrective Services, please contact Corrective Services. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: the correct name for the type of record you’re requesting; a specific date range for the records you’re requesting. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) Corrective Services Industries. should made to the NSW Police Force. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. 0 KB) Complaints Management Policy (PDF, 86. 7 KB) Jul 2, 2024 · Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Francis Greenway Correctional Complex The Northern Road Berkshire Park NSW 2756 Phone: (02) 4582 2420 Brush Farm Corrective Services Academy. All other complaints To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. We regularly review and analyse complaints to identify problems and improve policy and service delivery. NSW Ombudsman website: www. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant CSNSW policies. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice Fact Sheet: Avenues for Inmate Inquiries and Complaints . You can expect your complaint to be examined objectively and without bias. au If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. teiu oqr qrritn vfh youusi xztxly dgzh slhpllv jcxub tnsi